Refund policy
Thank you for shopping with Sana Store. Please read our return and refund policy carefully before making a purchase.
Shipping Times
Our products are shipped directly from our suppliers, so delivery times vary depending on the item and supplier location. Estimated shipping times will be provided at checkout or in your order confirmation. Please allow for this variation when planning your purchase.
Returns
Because our items are shipped directly from third-party suppliers, we do not accept returns or offer refunds for non-defective items, including for reasons such as change of mind, incorrect size selection, or no longer wanting the item. Please review product descriptions, sizing charts, and photos carefully before ordering.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or is not what you ordered, please contact us within 7 days of delivery at [support email] with your order number and photos of the item and packaging. We will review your claim and, if approved, offer a replacement or a refund at our discretion.
Items Not Received
If your order has not arrived within 45 days of the shipping confirmation, please contact us so we can investigate with our supplier. If the item cannot be located, we will offer a replacement or a full refund.
Refund Processing
Approved refunds will be issued to your original payment method within 5-10 business days. You will receive an email confirmation once your refund has been processed.
Contact Us
If you have any questions about our return and refund policy, please contact us at
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at mahmood.a.kolak@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at mahmood.a.kolak@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mahmood.a.kolak@gmail.com.